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Claims Management
Background and philosophy
Reporting claims (except Auto Coverage)
     What to do
     Information to have
     When to contact us
     Claims reports
     Contacts
Reporting Claims (Auto Coverage)
     How to report auto claims
     Contacts

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Claims Management: When to Contact Us

If you receive any of the following documents, contact our claims department immediately for assistance:

  • Notice of Intent to Sue (also known as a CCP 364 Notice or 90-Day Notice)
  • Government Code Claim
  • Summons & Complaint
  • Subpoena (for the production of medical records or the deposition of your employees)
  • A letter of complaint from a patient or an attorney demanding financial compensation

So that the claims department can fully investigate both existing claims and incidents likely to become claims, we ask that members also contact us as a precaution if any of the following events occur:

  • An unexpected complication resulting in death or serious injury to a patient
  • "Errors" by an employee resulting in death or serious injury to a patient
  • A letter from a patient or an attorney objecting to payment of a bill because of complaints about the care provided
  • A threat of litigation (oral or in writing) made by a patient, family member, or attorney

How to Contact Us

An initial phone call is recommended whenever reporting a claim or precautionary incident. Use one of the phone numbers below and ask to speak with a professional liability representative, who will guide you regarding the documentation required to handle each specific situation.

Claims can also be faxed or mailed to the offices. Email should be used for general questions and not for reporting claims or sending other highly confidential information. Click on the link below for contact information.

Claims Department Contacts

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