Claims Management: Background and philosophy; Reporting claims (except Auto Coverage); What to do; Information to have; When to contact us; Claims reports; Contacts; Reporting Claims (Auto Coverage); How to report auto claims; Contacts
Risk Management
Underwriting / Client Services
Information Services

Claims Management: Information to Have When You Call

Name, age, gender, and insurance status of the patient
Billing status for the admission or outpatient visit in question
Dates of treatment (including the date of the incident in question)
Employees involved in treating the patient or in witnessing the alleged incident
Physicians involved in treating the patient and their medical specialties
General description of the events and any interactions that occurred between the member and the patient's family prior to calling us
Current condition of the patient (if known)


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